FAQ
Our Products
1. All Products are designed by Labijournaling with the help of Ollie and Leoh (our mascots)
2. Tote bags are hand press in Ontario (in-house)
- The designs are pressed on with high quality DTF (direct to transfer) transfer
- Be sure to turn the bag inside out and wash with cold water (preferably)
3. Sticker sheets/ Single stickers:
- For sticker sheets we send most designs to manufacturers to be made but there are a few that are made inhouse.
- The ones with clear backing are manufactured by third party (higher quality)
- Most single stickers are made in house (we will slowly get our diecut stickers manufactured in the future)
4. Mini prints:
- All mini prints are manufactured by third party
- Most will be printed on matte cardstock with a Labijournaling logo at the back
Shipping & Processing time
1. Processing time:
- Shipment will be sent out within 3-5 business days (Holidays may affect time)
2. Standard Shipping :
- Canada & USA: 1-7 business days
- International: Please check out our etsy link in about labijournaling page
- Please message if there is any issues of concerns before items are shipped out
- Once items are shipped, we am not responsible
2. Sticker sheets, stickers and mini print will have letter mail (cheaper) as an option during checkout.
4. Packaging may include:
- Backing card, plastic sealed bag, kraft mailer, bubble mailers
Returns & Exchange
- We do not accept exchanges or refunds once products are out for shipment. Should you request a refund please message before items are sent out.
- Feel free to email Labijournaling@gmail.com or send us a message through Contact
Contact us
If you have any questions feel free to email us at Labijournaling@gmail.com
You may also go to the Contact Page
Ollie and Leoh
Q. Who are Ollie and Leoh?
A: They are the mascots of labijournaling. Ollie is a dog and Leoh is a bunny, they try there very best to make sure the shop is running smoothly!
Q. Do you have stickers or products with Ollie and Leoh?
A. Yes! Be sure to check out our sticker sheets and mini prints. We will be adding a original art tab soon!